Important Note: This Privacy Policy describes our data collection and processing practices 100cucu. By using our platform, you agree to the terms set out in this document. Please read it carefully.

1. Introduction

At 100cucu, we understand that your trust depends not only on the security of gameplay and finances, but also on how we handle the personal information you entrust to us. This Privacy Policy has been drafted with full accountability to ensure you know exactly what happens with your data — without overly technical language or confusing terms.

This document applies to all users of the 100cucu, including website visitors, registered members, and anyone who interacts with our services via the website or mobile app. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection principles.

2. Information We Collect

We collect the information necessary to provide a secure, personalized, and high-quality service. The types of information collected are as follows:

2.1 Information You Provide Directly

  • Registration information: Full name, email address, phone number, date of birth, and password.
  • Identity verification documents (KYC): A copy of your identity card, passport, or other statutory document required to verify your identity.
  • Financial information: Payment method details used for deposits and withdrawals, including bank account or digital wallet information.
  • Communication information: Contents of conversations with our support team via live chat or email.

2.2 Information Collected Automatically

  • Technical data: IP address, browser type, operating system, screen resolution, and device used.
  • Usage data: Pages visited, session duration, games played, and interaction patterns within the platform.
  • Location data: Geographic location derived from your IP address for regional eligibility verification purposes.
  • Cookie and tracking data: Session information and preferences stored via cookies and similar technologies.

3. How We Use Your Data

Collected information is used responsibly for the following purposes:

  • To process account registration and verify your identity through the required KYC process.
  • To securely process deposits and withdrawals and detect any suspicious financial activity.
  • To provide responsive and effective customer support.
  • To send important notifications related to your account, transactions, and platform updates.
  • To analyze usage patterns in order to improve platform performance and user experience.
  • To comply with legal obligations and the requirements of relevant regulatory bodies.
  • To detect and prevent fraud, money laundering, and platform abuse.
  • To send promotional information and special offers — only if you have consented to receive them.

We will not use your data for any purpose beyond those stated above without obtaining your prior consent.

4. Sharing Information with Third Parties

100cucu does not sell or transfer your personal data to third parties for commercial purposes. However, in certain circumstances, we may share your information with the following parties:

  • Payment service providers: To securely process your deposit and withdrawal transactions.
  • Game providers: The minimum information required to operate the games you access on the platform.
  • Authorities and regulatory bodies: When required by law, court order, or a valid official investigation.
  • Technology service providers: Cloud infrastructure, cybersecurity, and analytics providers bound by strict confidentiality agreements.

All third parties involved are required to comply with data security standards equal to or exceeding those of 100cucu, and their use of your data is strictly limited to the defined scope of services only.

5. Data Security

We continually invest in security infrastructure to ensure your data is always protected. Key security measures we employ include:

  • 256-bit SSL encryption for all data transmission between your device and our servers.
  • Two-factor authentication (2FA) available for all user accounts as an additional layer of security.
  • 24/7 security monitoring by our cybersecurity team to detect suspicious activity.
  • Strict internal access controls — only authorized personnel may access sensitive user data.
  • Regular security audits by independent third parties to verify the integrity of our systems.
  • Encrypted data backups stored securely across multiple data center locations.

Reminder: While we take every reasonable precaution, no security system is completely foolproof. You are also responsible for keeping your own password and device secure.

6. Use of Cookies and Tracking Technologies

Platform 100cucu uses cookies and similar technologies to enhance your experience. There are several types of cookies we use:

  • Session cookies: Required to maintain your login session and ensure account security while browsing.
  • Preference cookies: To save your language preferences and display settings for a more convenient experience.
  • Analytics cookies: To help us understand how users interact with the platform so we can continuously improve our services.
  • Security cookies: Used to detect suspicious login attempts and protect your account.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Your Rights Description How to Get Started
Right of Access To request a copy of the personal data we hold about you. Contact live chat support
Right to Rectification To correct any information that is inaccurate or out of date. Account panel or live chat
Right to Erasure To request the deletion of your personal data, subject to legal obligations. Contact official support
Right to Object To object to the processing of your data for direct marketing purposes. Account settings or live chat
Right to Portability To receive your data in a machine-readable format. Written request to support

All privacy rights requests will be processed within 14 business days. For more complex cases, we will notify you of the time required.

8. Data Retention Period and Deletion

We only retain your personal data for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. In general:

  • Active account data is retained for the duration your account remains active and up to 5 years after account closure for financial compliance purposes.
  • Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian accounting and tax legal requirements.
  • Customer support communication logs are retained for 2 years after case resolution.
  • De-identified analytics data may be retained for a longer period for research and service improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete it using methods that ensure it cannot be recovered.

9. Children's Privacy

Platform 100cucu is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete the data and close the associated account.

If you are a parent or guardian who has discovered that your child has registered on this platform, please contact our support team immediately to have the account closed.

10. Links to Third-Party Sites

Platform 100cucu may contain links or integrations with third-party services such as payment providers or game providers. This Privacy Policy applies only to the 100cucu platform. We encourage you to read the privacy policy of any third-party site or service you access through our platform, as we are not responsible for their privacy practices.

11. Amendments to the Privacy Policy

100cucu reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via in-platform notifications or email at least 7 days before taking effect.

The "Updated" date at the top of this document indicates when the current version took effect. Continued use of the platform after any changes are enforced constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team via the 24/7 live chat available on the platform. 100cucu.

We are committed to responding within 3 business days for all privacy-related inquiries. For cases requiring in-depth investigation, we will keep you updated on progress within 14 business days.

The 100cucu Privacy Promise

Your trust is our most valuable asset. We are committed to remaining transparent, accountable, and proactive in protecting the privacy of every 100cucu platform user — because you deserve to play in peace, without worrying about your data security.